Bijoux 18K Lab-Grown

Eminence Diamonds United States Shipping Policy

International Reach: We currently sell products in the United States. No we do not offer worldwide shipping.

Shipping Charge and Time:

Delivery Time: Handling Time + Transit Time

Handling Time: 1-3 Business days (Monday to Friday)

All the products will be put through a production process, therefore there will be a handling time on them.

Shipping Rates

14-Day Return Policy:

We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

Contact Us: Before returning any items, please contact our return team at sales@eminencediamonds.com to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.

Include RA Number: Write the provided RA number on the outside of the package.

Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.